Returns & Exchanges
All claims for credit are to be made within seven (7) days of receipt of goods. In the event of damaged stock, short supply or invoicing errors we will process you credit as soon as we reasonably can upon receipt of your claim. If you are returning goods the credit is processed upon us receiving notification from the relevant rep that the goods have been collected, or upon the goods return to our warehouse. Credits for returned goods are only available if the goods are received back by us in the same condition they were sent out. Returns of unwanted or no longer required stock must be approved by the office first; the customer is responsible for the costs of these returns All adjustments are applied to the invoice they relate to, we do not work on applying to the oldest invoice first.